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Managed IT, security and cloud services
Twenty-four services across four disciplines: operate, secure, build and advise.
How our services fit together
IT Experts organises its services into four disciplines. Operate covers the day-to-day running of your environment: managed IT, helpdesk, co-managed support and hardware lifecycle. Secure covers cybersecurity, detection and response, endpoint, email and awareness. Protect covers backup, continuity and compliance. Build and Advise cover cloud, networking, communications, audits, strategy and AI adoption.
Most clients start with a baseline of managed IT plus security and add services as their needs evolve. Each service page explains scope, deliverables, typical tools, measures of success and starting prices, so you can see exactly what you would receive before you call. Everything is delivered by a senior-led team under a single agreement with no lock-in.
Prices start from $89 to $199 per user per month for managed IT, from $2,500 for projects, from $1,500 per month for vCIO retainers and from $1,900 for security assessments. A 10% launch discount applies and GST of 5% is added.
Managed IT Services
Fully managed IT for 10-500 person Canadian organisations: monitoring, patching, helpdesk, security and planning for one predictable monthly fee.
Target: 99.9% managed-service uptime, 15-minute response on priority tickets, 24/7 monitor...SVC-02 / OPERATE24/7 Helpdesk
A US-style tiered helpdesk reachable by phone, email and chat, with defined response targets and a ticket history your leadership can actually read.
Target: 15-minute first response on priority tickets, same-day resolution on standard requ...SVC-03 / OPERATECo-Managed IT
Augment your in-house IT team with a senior bench, 24/7 monitoring and project capacity while your people keep control of day-to-day decisions.
Target: documented RACI within 30 days, after-hours coverage live in the first onboarding ...SVC-04 / ADVISEvCIO & IT Strategy
A senior technology executive on retainer: roadmaps, budgets, vendor negotiation and board-ready reporting without a full-time CIO salary.
Target: roadmap delivered within 45 days, quarterly business reviews, measurable licence a...SVC-05 / SECURECybersecurity
A layered security programme built around identity, endpoints, email, network and people, mapped to PIPEDA, BC PIPA and customer questionnaires.
Target: MFA coverage 100% of users, EDR on 100% of endpoints, critical vulnerabilities rem...SVC-06 / SECUREManaged Detection & Response
Human-led 24/7 threat detection and response across endpoints, identity and cloud, so an alert at 3 a.m. becomes a contained incident by breakfast.
Target: alert triage inside 15 minutes, containment actions authorised by pre-agreed playb...SVC-07 / SECUREEndpoint Protection
Next-generation antivirus, EDR, disk encryption and patch compliance on every laptop, desktop and server, enforced from one console.
Target: 100% of endpoints encrypted, 95%+ patched within 14 days of release, lost-device w...SVC-08 / SECUREEmail Security & Anti-Phishing
Layered email protection - filtering, SPF/DKIM/DMARC, impersonation defence and mailbox monitoring - against the attack path behind most breaches.
Target: DMARC at enforcement within 90 days, phishing reports triaged inside one business ...SVC-09 / SECURESecurity Awareness Training
Short, role-aware training and simulated phishing that changes behaviour, with completion records you can hand to insurers and auditors.
Target: 95% training completion, click rate trending below 5%, report rate trending above ...SVC-10 / PROTECTBackup & Disaster Recovery
Immutable, tested backups for servers, Microsoft 365, Google Workspace and cloud workloads, with recovery objectives written into your agreement.
Target: restore test every quarter, immutable copy of every critical dataset, RPO of 24 ho...SVC-11 / PROTECTBusiness Continuity Planning
Practical continuity and disaster recovery plans that map critical processes to the systems, people and vendors they depend on.
Target: ranked critical-process list in 30 days, plan approved in 60 days, annual tabletop...SVC-12 / BUILDCloud Migration
Planned, low-downtime moves from on-premises servers and legacy hosting to Microsoft 365, Azure, AWS or Google Workspace.
Target: zero unplanned data loss, cutover inside agreed windows, 30-day post-migration sta...SVC-13 / BUILDMicrosoft 365
Tenant design, licensing, security hardening, Teams, SharePoint and ongoing administration for Microsoft 365 environments.
Target: Secure Score improved by a documented margin in 90 days, licence waste identified ...SVC-14 / BUILDGoogle Workspace
Administration, security and migration for Google Workspace, including Gmail, Drive, Meet, shared drives and device management.
Target: 2-step verification on 100% of accounts, shared-drive ownership documented, offboa...SVC-15 / BUILDAzure & AWS
Landing-zone design, workload hosting, cost governance and security for Microsoft Azure and Amazon Web Services.
Target: tagged and budgeted resources from day one, cost review every month, DR test annua...SVC-16 / BUILDNetwork Design & Wi-Fi
Site surveys, switching, access points and cabling plans that make offices, clinics and warehouses reliably connected.
Target: wireless coverage verified by survey, guest isolation tested, network diagram deli...SVC-17 / BUILDFirewall & SD-WAN
Next-generation firewalls, secure remote access and SD-WAN with failover for multi-site Canadian organisations.
Target: firmware within one release of current, failover verified in test, rule review twi...SVC-18 / BUILDVoIP & Teams Phone
Cloud phone systems, Microsoft Teams Phone and SIP trunking with call flows, auto-attendants and quality monitoring.
Target: ported numbers with no outage window beyond agreed cutover, call quality monitored...SVC-19 / OPERATEHardware Procurement & Lifecycle
Standard builds, procurement, imaging, deployment and refresh planning, so every device is supported, warrantied and replaced on schedule.
Target: new device delivered configured and ready, refresh plan updated each quarter, reti...SVC-20 / SECUREMobile Device Management
Policy-based management of phones, tablets and laptops, with app control, encryption and remote wipe for company and personal devices.
Target: all devices accessing company data enrolled, lost-device wipe within one business ...SVC-21 / PROTECTCompliance (PIPEDA / SOC 2 readiness)
Gap assessments, policy sets and evidence collection for PIPEDA, BC PIPA and SOC 2-aligned programmes, mapped to what customers ask for.
Target: gap report in 30 days, policy set in 60, evidence library maintained quarterly. We...SVC-22 / ADVISEIT Audits & Assessments
Independent assessments of infrastructure, security, licensing and processes with a prioritised remediation roadmap and fixed-price quotes.
Target: assessment delivered in 10 business days from kickoff, findings ranked, remediatio...SVC-23 / BUILDOffice Moves & Cabling
Project-managed office relocations, structured cabling, server-room builds and new-site IT fit-outs on a fixed schedule.
Target: carrier circuits ordered 60+ days before move, cabling test report delivered, staf...SVC-24 / ADVISEAI & Automation for SMBs
Practical, governed use of Copilot, Gemini and workflow automation to remove repetitive work without exposing client data.
Target: three prioritised use cases in 30 days, usage policy published before rollout, tim...