Mobile Device Management

What Mobile Device Management means in practice

Mobile Device Management (MDM) enforces security and configuration on phones and tablets so company data is protected without taking over personal lives.

Staff use phones for email, calendars and approvals. Without MDM you cannot enforce screen locks, encryption or remote wipe when a device is lost.

01What happens in the first weeks

Early weeks focus on visibility and risk reduction. We inventory what exists, close the most urgent gaps and agree a plan for everything else. Staff receive short notices describing what will change, and leadership receives a first findings summary. By the end of the first month you will know the state of your mobile device management, what it will cost to improve and what outcome to expect.

02Handling your data responsibly

Access to your systems is controlled: named engineers, individual accounts, multi-factor authentication and an audit trail. We document where mobile device management data is stored, who can reach it and how it is retained or deleted. Our practices are designed with PIPEDA and BC PIPA in mind, and we align vendor selections with SOC 2-aligned providers wherever possible.

03How Mobile Device Management is delivered

Delivery begins with a 30-minute discovery call, followed by a short assessment of users, devices, applications, locations and existing contracts. We then prepare a fixed-price scope for mobile device management that lists outcomes, responsibilities, assumptions and exclusions. Implementation takes place in planned windows with a written rollback for each change. Once live, a stabilisation period lets us tune settings and train staff. Target: all devices accessing company data enrolled, lost-device wipe within one business hour.

04Who Mobile Device Management is right for

Mobile Device Management suits Canadian organisations of 10 to 500 staff that want enterprise-grade discipline without an enterprise cost base. It is especially relevant to retail & e-commerce, logistics & transportation and media & creative agencies teams, where the combination of regulated information, mobile workers and limited internal IT makes professional management of mobile device management worthwhile. If you already have internal IT staff, we can deliver it as part of a co-managed arrangement.

05How it connects with our other services

Mobile Device Management works best as part of a coherent environment. Clients often pair it with AI & Automation for SMBs, IT Audits & Assessments and Managed IT Services, which share the same monitoring, documentation and support desk. That integration avoids duplicate tools and finger-pointing between vendors, and it simplifies your monthly review because one report covers everything. You can start with one service and add others later, without renegotiating the whole relationship.

06Service levels and reporting

Our service targets are published: 99.9% uptime for managed services, 15-minute response on priority incidents and 24/7 monitoring coverage. Targets are goals backed by process, escalation and reporting rather than guarantees of outcome, and we review performance with you monthly. For mobile device management, reporting includes the metrics that matter to the business, with plain-language commentary instead of raw dashboards.

07Starting prices

As a guide, mobile device management is priced as a defined project from $2,500 or as part of a managed plan of $89 to $199 per user per month. vCIO retainers start from $1,500 per month and security assessments from $1,900. A 10% launch discount applies, 5% GST is added, and there is no lock-in. Call (604) 632-4959 or email [email protected] for a free 30-minute consultation and a fixed quote.

Frequently asked questions